WORKPLACE INCIVILITY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: AN EMPIRICAL ASSESSMENT OF FEMALE BANKING PERSONALS

ABSTRACT
 Organizational Citizenship Behaviour (OCB) and workplace incivility has been investigated examined by academics for over twenty-five years, it continues to be a subject that are interested in studying. This research analyzes the influence of shown coworkers supervisors on OCB examining role interpersonal deviance plays as mediator, well perceived organizational support moderator this relationship. Participants female workers currently working banking industry Pakistan. The was conducted with participation from 360 who were various places throughout Data respondents collected using structured questioner provided. data correlation regression analysis, AMOS used examine mediating moderating effects relationships. According findings, acts partial mediator between behavior demonstrates citizenship. In addition, findings demonstrated perception moderates association order analyze connection many observable characteristics, present exclusively focuses personnel.